Shipping Information

Shipping Policy

We make every effort to process orders as quickly as possible, typically shipping within one week of purchase. To minimize customs charges, we alternate shipping from our inventory in Santa Monica, CA, USA, and Kelowna, B.C., Canada, and strive to ship from within the same country as the customer whenever possible.

Domestic and International Shipping

  • Canadian Orders: Shipped from Canada via Canada Post, Canada Post Express, or DHL.

  • US Orders: Shipped from the United States via USPS, USPS Express, or DHL.

  • International Orders: Shipments outside Canada or the USA may originate from either location and are shipped via available carriers.

Shipping Frequency and Timing

We follow an alternating weekly schedule between the United States and Canada to reduce customs, duties, and tariffs. Please allow up to one week for your order to be assigned to a country before shipping. If your order is placed while we are shipping from the opposite country, rest assured that we will return to your location shortly afterward for shipment (excluding international orders).

Estimated Delivery Times

Destination Projected Arrival Date (Working Days)
Asia 6-28
Europe 6-28
USA 3 Business Days (within USA)
Canada 3 Business Days (within Canada)

Please note: Arrival times exclude weekends and holidays.

Important Information for USA/Canadian Orders

Orders shipped between the USA and Canada with a total value exceeding $800 USD are subject to a 25% tariff. To minimize costs, we recommend splitting large orders into smaller shipments under $800 USD each. Verified Shungite is not responsible for tariffs, import duties, or additional fees incurred on shipments that exceed this threshold.

From the United States

Some products may be shipped directly from the US, indicated on the product description page. For US-based items, selecting the "US delivery" option can save money and reduce delivery time. Please be aware that if your cart contains items shipping from both Canada and the US, it may be more cost-effective to order Canadian items separately for consolidated shipping.

Shipping Costs and Discounts

We offer free shipping on orders over $195. Our shipping rates are up to 72% off of rack rates through Shopify Shipping.

Tracking and Delivery Assurance

For your safety and peace of mind, we use only tracked parcels to ensure your package arrives securely. Refunds will not be issued for delayed shipments caused by weather or carrier issues once the item is in transit. To prevent fraud, all orders are subject to verification and may be delayed or canceled without notice.