Shipping Information

Shipping Policy

U.S. Shipping Update (Effective August 28, 2025)
Due to changes in U.S. tariff policy, all U.S. orders now ship exclusively from within the United States, eliminating tariffs, COD charges, and cross-border delays. Because we personally commute between our U.S. and Canadian locations, U.S. orders are consolidated and shipped three times per month to keep delivery reliable and operations sustainable for our small family business.

Order Processing & Shipping
We aim to ship all orders within 10 days of purchase. As a small husband-and-wife team, we personally pack and ship every order. All shipments originate from Seattle, Washington. Once your order ships, you will receive tracking information to follow its progress.

Free Shipping
We offer free worldwide shipping on orders over $250 USD (before taxes and discounts). Shipping costs for orders under $250 are calculated at checkout.

Additional Terms
Once an order is in transit, we cannot issue refunds for carrier delays caused by weather or circumstances beyond our control. All orders are subject to verification and may be delayed or canceled to prevent fraud. For international orders, any import duties, taxes, or additional courier fees are the responsibility of the purchaser.