Shipping Information

Shipping Policy

We aim to process all orders within one week. To reduce customs charges and delivery times, (when possible) alternate shipping from our inventory in Santa Monica, CA, USA, and Kelowna, B.C., Canada. We strive to ship from within the same country as the customer whenever possible. Shipping location typically will be announced in the website header.

Domestic and International Shipping

  • Canadian Orders: Shipped via Canada Post, ExpressPost, or DHL.
  • U.S. Orders: Shipped via USPS, USPS Express, or DHL.
  • International Orders: May originate from Canada or the U.S., depending on logistics.

Shipping Frequency and Timing

We follow an alternating weekly shipping schedule between Canada and the U.S. Please allow up to one week for your order to be assigned to a shipping country. If your order is placed while we're shipping from the opposite country, it will ship on the next cycle. (Excludes international orders.)

Estimated Delivery Times

Destination Estimated Arrival (Business Days)
Asia 6–28
Europe 6–28
United States 3 (within U.S.)
Canada 3 (within Canada)

Note: Delivery times exclude weekends and holidays.

Orders Exceeding $800 USD

Orders shipped between the U.S. and Canada with a value over $800 USD may incur a 25% tariff. To avoid extra charges, we recommend splitting large orders into smaller ones under $800 USD. Verified Shungite is not responsible for import duties, tariffs, or additional fees.

U.S.-Origin Items

Some products ship directly from the U.S., as indicated on their product page. Choosing the “U.S. delivery” option may reduce delivery time and cost. If your cart contains items from both regions, ordering Canadian items separately can reduce customs fees.

Shipping Costs and Discounts

  • Free shipping on orders over $195.
  • Up to 72% off standard rates via Shopify Shipping.

Tracking and Delivery Assurance

All orders are shipped with tracking to ensure safe delivery. Refunds are not issued for delays due to carrier or weather issues once the package is in transit. To prevent fraud, orders may be delayed or canceled without notice during verification.