Shipping Information

Shipping Policy

We make every effort to process orders as quickly as possible and aim to ship within ten days of purchase. As a very small husband-and-wife team, we personally handle all packing and shipping.

Orders may ship from either Santa Monica, CA, USA or Kelowna, B.C., Canada, depending on where we are located at the time. Once an order is in transit, we cannot issue refunds for carrier delays due to weather or other circumstances beyond our control. To prevent fraud, all orders are subject to verification and may be delayed or canceled. For international shipments outside of Canada or the USA, import duties, taxes, and any additional courier fees beyond the original shipping cost are the responsibility of the purchaser.

Free Shipping: We are pleased to offer free shipping worldwide on orders over $250 USD (before taxes and discounts). Orders under $250 will have shipping costs calculated at checkout.


Important Update for U.S. Customers (August 28, 2025)

As of August 28, 2025's changes to the US Tariff policy, we will ship to US Customers exclusively from the United States to eliminate delays and COD's on shipments on shipments coming from our Canadian location. Because we personally commute between our U.S. and Canadian locations, we will be consolidating and sending U.S. shipments three times per month. This schedule lets us continue offering reliable, tariff-free delivery while keeping operations sustainable for our small family business.