45 Day Return Policy and Terms Of Service

Verified Shungite Return Policy, Terms of Service, and Decorum Policy

45-Day Return Policy

At Verified Shungite, we take pride in providing authentic, hand-tested Shungite shipped directly from our trusted supplier in Karelia, Russia. We offer a 45-day return policy on eligible products. Please note the following conditions to qualify for a return:
Eligibility:
Items must be in their original condition, with all packaging materials and the packing slip (certificate of authenticity) included. Cellplates must have the original adhesive backing intact and unpeeled. Due to hygienic and practical reasons, we cannot accept returns on water-containing products or EMF fabric items.
Authorization:
To initiate a return, email us at help.verifiedshungite@gmail.com within 45 days from the shipping date, including your order number. We will provide you with return instructions, including how to mail the product with a signature required upon delivery. The cost of return shipping, duties, and taxes is the responsibility of the customer.
Shipping Instructions:
Clearly mark the package as "Return Merchandise" to avoid customs and duties charges. Include your invoice or packing slip inside the box. Failure to do so may result in a C.O.D. charge and the package being returned to you postage collect. Carefully package the item and photograph it within the outbound packing box as evidence in case of damage during shipping.

Return Address:

Gary Fong / Verified Shungite
13157 Mindanao Way PMB D-6A
Marina Del Rey, CA 90292-6307
Phone: 310-827-4000

Inspection and Retesting Fee (15%)

Due to cases of customers attempting to swap genuine stones with fake ones, we have implemented a 15% inspection and recertification fee for all returned items.
Verification Process:
Each returned item will be weighed and tested for authenticity. For Elite Shungite, we compare the returned item to the original video, images, and weight documented during shipment. If the weight or appearance of the returned item does not match the original records, it will be returned to you postage collect and may be subject to customs, duties, and taxes. In cases where returned items are found to be counterfeit, they will be destroyed without notice, and no refund will be issued for either the product or shipping.
Refund Process:
Once the item is verified to be in original, unused condition, a refund will be processed to the original payment method, minus the 15% inspection fee. Inspection and testing require a minimum of two weeks to complete. Please add an additional 10 days to the inspection period to account for processing times and quality assurance measures.

Shipping Policy

We make every effort to process orders as quickly as possible. Orders placed before 12 Noon EST are typically shipped the next business day. Orders placed after 12 Noon EST will generally ship the following business day. Delivery timelines depend on the carrier's policies, and most carriers do not include Saturdays as standard delivery days.
Refunds will not be issued for delayed shipments caused by adverse weather or other carrier issues once the item is in transit. To prevent fraud, all orders are subject to verification and may be delayed or canceled without notice. For international shipments outside of Canada or the USA, import duties, taxes, and additional courier fees beyond the original shipping cost are the sole responsibility of the purchaser.

Important Information for USA Orders

Please be aware that orders shipped from the USA to Canada with a total value exceeding $800 USD are subject to a 25% tariff. To minimize additional costs, we recommend splitting large orders into multiple smaller shipments under $800 USD each. Verified Shungite is not responsible for tariffs, import duties, or additional fees incurred for shipments that exceed this threshold.

Decorum Policy

At Verified Shungite, we are committed to maintaining a respectful and positive environment for both our customers and our team members. To ensure this, we enforce the following decorum standards:
Respectful Communication:
We expect all interactions to be conducted with politeness and professionalism. This includes respectful language in emails, chats, and phone calls. We do not tolerate any form of harassment, verbal abuse, aggressive communication, or unpleasant remarks directed toward our staff or other customers.
Zero Tolerance for Abuse:
Any customer who engages in abusive, threatening, or disrespectful behavior will have their access to the website permanently blocked. Orders from blocked customers will not be fulfilled, and refunds will not be issued for orders canceled as a result of a decorum violation.
Blocking and Order Fulfillment:
Blocking decisions are made entirely at our discretion and may be enforced without prior notice. We reserve the right to refuse service and cancel pending orders if decorum standards are violated.

Return Checklist

Step 1: Email help.verifiedshungite@gmail.com to request return instructions.
Step 2: Wait for a reply with the prepaid shipping label (at your cost).
Step 3: Prepare the item in its original packaging, including the packing slip.
Step 4: Leave adhesive stickers unpeeled and photograph the item for proof of packaging.
Step 6: Ship the package with signature required to the return address listed above.

Questions or Assistance?

If you have any questions, email us at help.verifiedshungite@gmail.com or use the chat box on our website.