45 Day Return Policy and Terms Of Service

Store Policy, Terms, and Decorum

45-Day Return Policy

We accept returns within 45 days of shipment on eligible items. Returned products must include original packaging and the packing slip (certificate of authenticity).

  • Condition: Unused, with all original packaging.
  • Cell Plates: Adhesive backing must be unpeeled.
  • Non-returnable: Water-containing products and EMF fabrics.
  • Email help.verifiedshungite@gmail.com within 45 days of shipping.
  • We’ll reply with return instructions. Signature is required on delivery.
  • Customer pays for return shipping, duties, and taxes.

15% Inspection & Retesting Fee

A 15% fee applies to all returns for verification and authenticity checks.

  • All items are reweighed and tested.
  • Elite Shungite: Compared against original weight, images, and video.
  • Mismatched items will be returned at your cost and may incur customs fees.
  • Counterfeits are destroyed without notice or refund.

Refund Process

Refunds are issued to the original payment method after verification, minus the 15% fee. Allow 7–10 days for inspection, and up to 10 more for processing.

Shipping

Orders ship within 1 week, alternating between US and Canada to minimize customs charges.

  • No refunds for shipping delays due to carrier or weather issues.
  • Orders may be delayed or canceled pending verification.
  • International buyers: Duties and taxes are your responsibility.

USA-to-Canada Orders

Orders over $800 USD may incur a 25% tariff. To avoid this, consider splitting into smaller shipments. Verified Shungite is not liable for tariffs or fees.

Decorum Policy

We require respectful, professional communication. Abuse or threats result in permanent blocking and cancellation of future orders. This is at our sole discretion and may occur without notice.

Return Checklist

  1. Email help.verifiedshungite@gmail.com for return instructions.
  2. Photograph the item and shipping box with the label visible.
  3. Wait for reply with shipping instructions (return shipping is at your cost).
  4. Use original packaging and include the packing slip.
  5. Do not peel adhesive; photograph the packed item before sealing.
  6. Ship with signature required.

All six steps must be followed. Incomplete returns will be sent back postage collect.