45 Day Return Policy and Terms Of Service
45 Day Return Policy: All Verified Shungite products are fully warranted to be authentic, hand-tested genuine Shungite shipped directly from the supplier in Karelia, Russia. If for any reason you are unsatisfied, please email us at firstname.lastname@example.org within forty five days from shipping date and request a refund referencing your order number. We will give you return instructions to mail the product (with signature required on delivery). Please ensure that it is carefully packaged and photograph your item inside the outbound packing box should you need to file a claim to the carrier for loss of item in delivery. Broken, damaged, or unsaleable items will not receive a refund.
15% Restocking Fee: Once we receive and inspect your product and determine that it is in the same condition as originally shipped, you will receive a refund of your purchase price less a 15% restocking fee. The refund will be applied to the same payment method you used when purchasing.
Limitations. All shipping must be pre-paid and insured. Verified Shungite cannot be liable for lost in-bound packages, or out-bound packages where tracking option for delivery were not selected.
Shipping: We strive to process orders as quickly as possible, but cannot guarantee a delivery or shipment time. If an order is received before 12 Noon EST, we make every effort to ship that order the next business day. Orders received after 12 Noon EST, will likely ship the following business day. Delivery times are subject to each carrier’s policies. Please keep in mind that most carriers do not consider the pick-up day as part of the timeframe in their service. In addition, delivery services typically do not consider Saturday as a standard delivery day and may not distribute your package until a normal business day (defined as Monday-Friday).
Refunds will not be given for shipments experiencing delays that occur due to adverse weather conditions, once in the custody of the designated shipping service.
To prevent fraud, all orders are subject to verification and may be delayed or cancelled without notice. For international orders with shipment outside of Canada or USA, any and all import duties, fees, taxes, and additional courier charges beyond the cost of the original shipping charge are the sole responsibility of the purchaser.
Should delivery be refused, undeliverable due to “no such address”, or redirected, return shipping fees and applicable charges will be assessed to the purchaser’s account before any refund.