15% Inspection/Retesting Fee For Returns: Once we receive and inventory your returned item(s), your items have to be re-weighed and tested for authenticity. If the returned product's weight or appearance does not match the photo or weight of your purchased item, it will be returned to you postage collect, subject to customs, duties and taxes. If we test your returned products, and we determine that they are counterfeit Shungite, they will be destroyed without notice, with no refund given for shipping or product.
Once we determine that your returned item is in the same product, and the same condition as originally shipped, you will receive a refund of your purchase price less a 15% inspection/recertification fee. Inspection and retesting requires two weeks minimum. The refund will be applied to the same payment method you used when purchasing.
Limitations. All shipping must be pre-paid and insured. Verified Shungite cannot be liable for lost in-bound packages, or out-bound packages where tracking option for delivery were not selected.
Shipping: We strive to process orders as quickly as possible, but cannot guarantee a delivery or shipment time. If an order is received before 12 Noon EST, we make every effort to ship that order the next business day. Orders received after 12 Noon EST, will likely ship the following business day. Delivery times are subject to each carrier’s policies. Please keep in mind that most carriers do not consider the pick-up day as part of the timeframe in their service. In addition, delivery services typically do not consider Saturday as a standard delivery day and may not distribute your package until a normal business day (defined as Monday-Friday).
Refunds will not be given for shipments experiencing delays that occur due to adverse weather conditions, once in the custody of the designated shipping service.
To prevent fraud, all orders are subject to verification and may be delayed or cancelled without notice. For international orders with shipment outside of Canada or USA, any and all import duties, fees, taxes, and additional courier charges beyond the cost of the original shipping charge are the sole responsibility of the purchaser.
Should delivery be refused, undeliverable due to “no such address”, or redirected, return shipping fees and applicable charges will be assessed to the purchaser’s account before any refund.
